Frequently Asked Questions
Where is Otter Self Storage?
We have multiple locations across the country. Check out our Locations page for exact locations. More facilities to come in 2020!
What are the office hours?
There are none! Our facilities are fully automated. This means you can access your account online, by signing up from the Pay Online section of our Website.
You can rent a unit, make payments, 24 hours a day. We will provide a solution to your questions during call center hours from 6 am-10 pm Central Standard time or you can always email us at firstname.lastname@example.org.
When can I access my storage?
All tenants have the option to access their storage 7 days a week between 6:00 am and 10:00 pm. If you would rather have 24-hour access, pay the extra service fee. The gate will not allow you access to the site unless it recognizes this service on your account.
Email: email@example.com if you would like to add this service today!
Do you offer temperature controlled units?
We do at select facilities. Our temperature controlled units will ensure that your belongings are kept in stable conditions whether the temperatures are high or low. Please check out our facilities page for these unit listings.
Are the facilities secure?
The facilities are under video surveillance and unique individual coded gate access for all tenants to safely enter and exit the facility. Our facility is well lit at night with LED lights on the drive aisles of the storage units.
How do I get inside the facility?
Each tenant will be given a personal passcode to enter into the keypad. This feature helps us keep track of who comes in and out. You can also download the Storage Genie app to your smartphone and the gate will automatically open for you without even rolling down your window or getting out of your vehicle.
Do you offer enclosed vehicle parking?
We have limited units that are the perfect fit for your RVs, cars, boats, trailers, and other types of vehicles. Please be sure to know the height x length x and width of your vehicle as these units are a certain width.
Am I able to pay my storage bill online?
Pay your storage bill online right here on our website. All you need is access to a debit or credit card. If you sign up for Autopay at your payment screen you will receive an additional 20% the next months' rent! Please allow 48 hours for this to be applied to your account.
How do I rent a unit?
Rent a unit online with ease, use your smartphone, desktop or tablet or contact our call center to get started. Have a valid form of identification on hand such as a driver’s license or passport and a major debit or credit card as payment will be required at the time of rental.