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You can access most of your account information for your storage unit through the Rental Center.

Signup through the rental center today to adjust any of your account information, including address, phone number and email address.

Watch the How-To-Video for helpful directions.

Made a payment? Need to remove the lock on your unit? Simply click the Otter Lock Logo and follow the directions.

If the link is not working or you are having issues with removing the lock on your unit please call your facility's Support Center above.

**Remember to return the lock to the designated drop box located by the OFFICE ENTRANCE OR EXIT or fees will be charged to your account.

Ways to Pay

Pay Directly on Our Website Simply click the PAY BILL button at the top right of this page! This will redirect you to a new page and walk you through on paying your storage unit bill.

Pay by Calling Your Facility's Phone Number This is our free Otter Call Center. Listen to the prompts and accept the number associated with paying over the phone. You can pay with Debit or Credit Card only and there will be a small fee for doing so. We encourage you to pay online!

Accepted Forms of Payment

Debit or Credit Card If you have access to a debit or credit card that is a Visa, MasterCard or Discover, you can pay your storage unit bill right here online! Simply click the PAY BILL button above and follow the directions to pay your account balance. In order to confirm your payment was processed, please confirm you received an email notification that your payment was successfully submitted to the email on the account.

Bank Account or ACH No access to a debit or credit card? No worries! We accept payment from any bank institution. Use the bank account and routing number on a check to sign up for automatic withdrawals directly from your bank account.

Cash Only? We Take Green Dot Debit Cards If all you have is cash, please be sure to stop by your local convenience store or gas station and pre-load a debit card. We will gladly take this form of payment.

Auto-Payment (Debit, Credit Card, ACH Bank Account)

Make sure to sign up for Auto-Pay when using your debit or credit card OR using an ACH / Bank Account Number, for an automatic recurring monthly payment that is hassle free! You will help avoid any late fees in forgetting your due date.

Auto-Pay means that your account will automatically deduct the funds from your institution of payment on or before your due date to avoid your account being late.

We are all very busy, and signing up for auto-pay takes the worry free approach out of remembering when your storage unit bill is due!