Question 1

Where is Otter Self Storage

Accepted Answer

We have multiple locations across the United States and Canada. Please check out our

Question 2

How do I rent a unit?

Accepted Answer

Renting a unit is quick and easy! Simply use your smartphone, desktop, or tablet to visit our website, or call our rental center to get started. Be sure to have a valid form of ID, such as a driver’s license or passport, along with a major debit or credit card, as payment is required to secure your rental.

Question 3

What are the office hours?

Accepted Answer

There are none! Our facilities are fully automated. You can rent a unit, make payments, 24 hours 7 days a week on your schedule! You can access your account online, by signing up when you rent a unit or by visiting the

Question 4

When can I access my storage?

Accepted Answer

All tenants enjoy 7-day access to their storage units during designated hours. Please check with your specific facility to confirm exact access times.

Question 5

Do you offer temperature controlled units?

Accepted Answer

Yes, select facilities offer climate-controlled storage units. These temperature-regulated spaces help protect your belongings by keeping them in more stable conditions, no matter how hot or cold it gets outside. Visit our facilities page to see available climate-controlled options.

Question 6

Are the facilities secure?

Accepted Answer

Otter Self Storage facilities are protected by AI-powered video surveillance, monitored around the clock by our dedicated security team. To ensure secure access, all customers and vendors must enter unique access codes. Each location is equipped with bright LED lighting, keeping our facilities well-lit and safe at night.

Question 7

How do I get inside the facility?

Accepted Answer

Each tenant receives a personal passcode to enter at the facility keypad, allowing us to monitor who comes and goes. For added convenience, you can download the Storage Genie App to your

Question 8

Do you offer outside or enclosed vehicle parking?

Accepted Answer

Yes! Please confirm with the facility to make sure this option is available at the location you’re interested in, as availability varies by site. We offer both outdoor parking and enclosed units, ideal for smaller RVs, cars, boats, trailers, and other vehicles. Be sure to know your vehicle’s height, length, and width, since spaces may have size restrictions. For more details, check the facility pages or give us a call—we’re happy to help!

Question 9

Am I able to pay my storage bill online?

Accepted Answer

Pay your storage bill online anytime through our website using a debit or credit card. You can also sign up for autopay to ensure you never miss a payment!

Frequently Asked Questions

Renting a Unit

Gate, Access, Hours and Security

Billing and Account Management

Otter Storage 101

From the Blog

Frequently Asked Questions

Renting a Unit

Where is Otter Self Storage

How do I rent a unit?

What are the office hours?

When can I access my storage?

Do you offer temperature controlled units?

Are the facilities secure?

How do I get inside the facility?

Do you offer outside or enclosed vehicle parking?

Am I able to pay my storage bill online?

Gate, Access, Hours and Security

How do I access the facility?

When am I allowed to access the facility?

There's an overlock on my unit-how do I remove it?

When can I access my storage?

My gate code isn't working, what should I do?

What security measures are on site?

Do I need my own lock?

Billing and Account Management

How can I pay my bill?

How do I update my account information or card info?

When is my bill due and are there any late fees?

Do I need Tenant Insurance?

I'm past due, when will my unit go to auction?

I'm ready to move out, do I have to provide notice?

I'm having an issue with my unit; how do I get help?

Otter Storage 101

What size units do you offer?

Do you offer Climate Controlled units?

Can I store a vehicle inside of a unit?

What will I need to rent a unit?

What items are prohibited?

Can I live in my unit?

How do I contact Otter?

From the Blog